A Software Maintenance Agreement is highly recommended for all products. This includes free software version upgrades, as well as email and phone support during office hours. A Software Maintenance Agreement must be purchased within 90 days from the date of product purchase and costs 20% of the published full product end-user list price per year. The minimum Software Maintenance Agreement fee per year is £75. Without a Software Maintenance Agreement, each email incident or 30-minute support call costs £25.

A Software Maintenance Agreement can only be purchased in 1-year intervals or multiples of 1 year. The starting date of a Software Maintenance Agreement is ALWAYS the date when the product was purchased, i.e., if you purchase on 1 May, then your Software Maintenance Agreement will also run from 1 May, and will expire a year after that. It is not possible to purchase maintenance for, say, 18 months. Software Maintenance Agreement renewals can only be purchased within 60 days of the original day of product purchase (for example, if your product was purchased on 12 July 2006, and you want to purchase a Software Maintenance Agreement renewal a year later, you can only do so within 60 days of 12 July 2007). To extend your existing Software Maintenance Agreement, please contact us. 

 Upgrade

Upgrade pricing includes 3 months of free support from date of purchase and 3 months of upgrade protection. To order an upgrade, additional users or other add-ons to an existing product, please contact us.You are entitled to a free upgrade if you hold a valid Software Maintenance Agreement:

Upgrade pricing includes 3 months of upgrade protection. To be able to upgrade, your product must be registered. To order an upgrade, additional users or other add-ons to an existing product, please contact us.You are entitled to a free upgrade if you hold a valid Software Maintenance Agreement: To receive the new key, you must be registered as a GFI customer; you will then be assigned a new license key.

Upgrade pricing from GFI Network Server Monitor 6 to 7

* A consultant license allows you to monitor IPs that are not within your organization's control. This license is required if you are offering an uptime monitoring service to your customers.

GFI Network Server Monitor 6 & 7 - additional IPs

* A consultant license allows you to monitor IPs that are not within your organization's control. This license is required if you are offering an uptime monitoring service to your customers.

 Additional ordering information

All prices on our website are exclusive of VAT